FAQS

NOOM

What is Noom and how does Noom help individuals with their personal health and wellness goals?

Noom is the digital healthcare company empowering everyone, everywhere to live a better, healthier life by improving whole-person health.

Noom’s Healthy Weight program uses the latest in proven behavioral science to empower people to take control of their health for good. Through a combination of psychology, technology, and human coaching, Noom’s platform helps individuals achieve their health and wellness goals.

Noom’s program helps individuals better understand their relationship with food, how to be more mindful of their habits, and provides the knowledge and support needed to create lasting change and achievement of positive health outcomes.

Como faço para me tornar um Coach de Mindset da Noom.?

A Noom está dando uma oportunidade exclusiva para membros ZIN™ e SYNC se tornarem Coaches de Mindset da Noom. sem custo por um tempo limitado (vs. MSRP $499). Existem dois níveis que podem ser alcançados por meio de dois cursos online diferentes de Noom Mindset Coaching em ritmo próprio. Para se tornar um Noom Mindset Coach, você precisará concluir o Nível 1 do Noom Mindset Coaching Program. Concluir o programa Nível 1 é um pré-requisito antes de passar para o programa Nível 2. Buscar o programa Nível 2 é completamente opcional, mas expandirá ainda mais as oportunidades para cada coach. Após a conclusão do programa Nível 2, você terá a oportunidade de se tornar um Coach de Mindset Sênior da Noom (veja a página de Perguntas frequentes para saber como se tornar um Coach de Mindset Sênior da Noom e para ver mais detalhes).

O programa Nível 1 Noom Mindset Coaching é um curso sob demanda de 6 horas que ensina princípios de mudança de comportamento, definição de metas e responsabilidade, cenários de usuário de amostra e uma oportunidade para prática de coaching virtual. Ao concluir o programa com sucesso, você se tornará um Noom Mindset Coach (NMC) licenciado. Como um NMC, você receberá um convite por e-mail para configurar seu perfil no painel Noom Mindset Coaching e poderá então começar a convidar usuários para se juntarem ao Noom para trabalhar com você como seu coach assim que se inscreverem nos programas Noom Healthy Weight Premium e/ou Live Coaching!

O programa de Coaching de Mentalidade Sênior Noom Nível 2 é um treinamento adicional de 6 horas em ritmo próprio sob demanda que se baseia no conhecimento que você adquiriu no Nível 1 e ensina uma compreensão mais abrangente para ajudar indivíduos com suas metas pessoais de saúde e bem-estar. O curso de Nível 2 dá a você a oportunidade de se tornar um Coach de Mentalidade Sênior Noom, o que permite que você continue a treinar usuários que você traz para os Programas de Coaching Premium e/ou de Peso Saudável Noom. ALÉM DISSO, você também poderá treinar clientes Noom com os quais o Noom irá combiná-lo!

What are the subscription levels available to my referred Noom users in the Noom Healthy Weight program?

The Noom Healthy Weight program has two subscription options (or levels) that users select during the purchase process, they are:

1. Noom Healthy Weight (~$35/month on avg)
2. Noom Healthy Weight Premium (~$55/month on avg)

The two main differentiators between these subscription levels are:

1. the amount of access to human coaching; and
2. the amount of content and features available in the app.

From a Coaching perspective, the levels are differentiated as follows:

Noom Healthy Weight: Users have access to an AI health-assistant (named Welli) and a pool of human guides for basic questions, but currently no dedicated human coach.

Noom Healthy Weight Premium: In addition to Welli, users are assigned a single, dedicated human Noom Mindset Coach responsible for guiding them through their Noom experience. Connection with the coach is through unlimited 1:1 messaging / texting in the Noom app. As a Noom Mindset Coach, when you refer a user to Noom and they choose Noom Healthy Weight Premium, you will serve as their coach and be compensated for both the referral and the coaching services provided.

Qual é o potencial de ganho de um Coach de Mindset da Noom?

NMC’s earnings are determined by three main factors: the number of users you refer that start a Noom subscription, the Noom subscription tier they sign up for, and the coaching activity of your referred users.

Your initial earnings as an NMC are linked directly to the people you refer to Noom. You'll receive $10 for each referral who signs up for the Noom, and you will receive an additional $5 per month per Premium user that you actively coach, which takes approximately 15 minutes per month on average.

In addition to that, you will earn $10 per month per Premium user that you actively coach, which takes approximately 15 minutes per month on average.

Here is an example:

• You suggest to a student from your class, “Eva” that she try Noom! You inform her that she receives a 10% discount if she subscribes! Eva signs up for a Noom Healthy Weight Premium plan through your referral link so that she can have access to you as her dedicated 1:1 coaching via DM. With this one referral, as you are actively coaching Eva, you could earn a total of $40 over the six month subscription!
  • $10 for the referral sign up
  • $30: $5 per month that you actively coach

Interested in more? When we are actively recruiting, you will have the option to become a Senior Noom Mindset coach and unlock additional earning opportunities.

What are the responsibilities of a Noom Mindset Coach (NMC)?

As a Noom Mindset Coach, your primary responsibility is to guide Noom users through their Noom experience and help them achieve their personal health and wellness goals. You’ll provide the human touch and support Noom Healthy Weight Premium users’ needs as they go through the Noom program. Your Noom users will look to you as their Noom expert!

You’ll be providing guidance on the most common actions that produce success, how to plan and focus their efforts on specific behaviors, how to deal with plateaus and setbacks, as well as providing answers to general program questions, holding them accountable, and offering positive reinforcement and encouragement. Additionally, for some Noom users this may include helping them implement recommendations given to them by a healthcare provider.

You will not be responsible for providing psychotherapy, offering treatment or dietary recommendations for disordered eating, or similar non-coaching work.

Que tipos de atividades são esperadas de um Coach de Mindset da Noom?

The most important aspect of your role as a Noom Mindset Coach is to connect with Noom users and support them through their health and wellness behavior change efforts.

The primary activities you will be engaged in with your Noom Healthy Weight Premium users are responding to their questions, messaging via in-app chat, assessing their progress, and regularly checking in to see how they are doing, providing positive reinforcement, holding them accountable, and keeping them motivated. Noom will provide all the tools and training you need to provide this service successfully.

Currently there is no human coaching offered to users who choose the base-tier Noom Healthy Weight subscription. In the future, we intend to add a group coaching experience at this tier, which will increase the earning potential for Senior Noom Mindset Coaches by enabling them to serve as the coach for groups of Noom users. As a group coach, you will be responsible for facilitating and leading regular discussions in user groups. More information will be provided to you later in the year, as this new feature approaches launch.

Quais são os requisitos para se tornar um Coach de Mindset da Noom?

Para ser elegível para se tornar um Coach de Mindset da Noom, você deve ter mais de 18 anos e:

Possuir uma certificação/licença de uma agência de saúde ou fitness confiável (incluindo Zumba® e/ou STRONG Nation®); OU

Ter 100 horas de experiência relevante; OU

Ter um diploma de nível superior ou superior em uma área relacionada.

Must a test be passed to complete the Noom Mindset Coaching Program?

There will be short quizzes in the courses that need to be passed to complete the Noom Mindset Coaching Program and become an active coach.

Existe algum custo mensal ou outros requisitos para permanecer como Coach de Mindset Noom?

Não é cobrada nenhuma taxa mensal para permanecer como Coach de Mindset da Noom.

Os Coaches de Mindset da Noom devem atender às expectativas da Noom para permanecerem ativos como Coaches Noom: Espera-se que os Coaches sigam o tempo de resposta de 24 horas da Noom durante o horário comercial em seu fuso horário local. Também perguntamos aos usuários periodicamente sobre sua satisfação com a experiência de coaching (CSAT), e espera-se que você atinja uma pontuação média mínima de CSAT para continuar participando do Programa de Coaching de Mindset Noom. Se você não estiver atendendo a essas expectativas, haverá oportunidade para feedback e melhoria; no entanto, a Noom sempre se reserva o direito de remover seu status NMC.

Não há requisitos de relicenciamento.

How long will it take to coach users as a Noom Mindset Coach on a daily or weekly basis? Is there a time commitment?

As a Noom Mindset Coach, the amount of time you’ll spend coaching Noom users will depend on how many users you refer and which Noom program they’re enrolled in. Your Noom Healthy Weight Premium users will have access to 1:1 direct messaging with you. You are responsible for reaching out weekly and responding to user messages within 24 hours during business hours (Monday to Friday). For each user you bring into the program, this may mean about 5-10 minutes each business day Monday to Friday.

If you are a Senior Noom Mindset Coach, Noom requires a minimum commitment of 5 hours per week (up to 40 hrs), spread roughly evenly across five business days. Noom’s team will assign users to you based on their user demand and your weekly hourly commitment, which you are able to adjust with notice.

Are there growth opportunities as a Noom Mindset Coach?

When you successfully complete the Level 1 Noom Mindset Coaching course, you’ll earn a Noom Mindset Coach license. Noom Mindset Coaches may refer (and earn from!) subscribers to both Noom Healthy Weight subscription levels. However, you are currently only responsible for actively coaching your Noom Healthy Weight Premium users, and those with the Live Coaching Calls add-on.

Once you’ve referred and coached a number of users, as long as you meet Noom’s minimum thresholds for customer satisfaction and other quality metrics, you can take the Level 2 Noom Mindset Coaching course to become a Senior Noom Mindset Coach, which offers more earning opportunities. Senior Noom Mindset Coaches are able to coach Noom users that they have not personally referred - Noom will assign you users. To see more information on requirements to be a Senior Noom Mindset Coach, please refer to that FAQ.

How to become a Senior Noom Mindset Coach?

In order to become a Senior Noom Mindset Coach, you are required to take an additional [~6]-hour on-demand course. You also are required to bring at least 10 referred users to Noom, 3 of which must sign up for the Noom Healthy Weight Premium subscription tier and work with you directly as their coach. These users must be subscribed users, meaning they have paid for a subscription after their 7-day trial period. Lastly, you must be willing to commit a minimum of 5 hours a week to coach additional users. You can work up to 40 hours per week (subject to Noom user demand).

If the above criteria are met, Noom will give you a small cohort of users to begin coaching. Your response time adherence and customer satisfaction ratings will be reviewed within 30 days. After this point, if you meet our minimum expectations, you can be assigned additional users up to your hourly commitment.

What can be done to grow your Noom Coaching business as a Noom Mindset Coach?

As a Noom Mindset Coach, you become empowered to make a big difference in the health outcomes of others. The more time you can dedicate to coaching, the higher your earning potential becomes!

The most important thing you can do to grow your business, as your participants’ Noom Expert, is to help them progressively improve their health outcomes and create lasting behavior change. The combination of your coaching and Noom’s app is the key to your success as a Noom Mindset Coach!

With that in mind, there are a number of things you can do to attract, engage, and refer users to grow your Noom coaching business. Upon completion of the Level 1 Noom Mindset Coaching Program, you will receive a Noom Mindset Coach starter marketing kit! This will include a variety of resources to help you learn about the NMC program and begin recruiting referrals to Noom!

A key to your success will be emphasizing that as a Noom Healthy Weight Premium subscriber, you’ll be their dedicated 1-on-1 coach throughout their Noom experience, and each person will receive a 10% discount on their Noom subscription.

You can also continue to expand your Noom Coaching business by sharing your referral link to your community and encouraging them to spread the word. With more referred users you will have a larger population of Premium users that will want your dedicated coaching and will bring you higher earnings.

What is the process for a Noom Mindset Coach to bring their student/friend to sign up as a Noom user and receive a 10% discount? Where can You see the students linked to You?

As a Noom Mindset Coach, you will be able to share your referral link that, when someone signs up via the link, will connect that new signup to you. You will be able to view your referrals within the referral section in your Coach profile on the Noom Coach Dashboard.

Where can Noom Mindset Coaches see and track their earnings?

As a Noom Mindset Coach, you will have access to a coach dashboard on Noom (the Noom Coach Dashboard) where you can see your referrals, coach matches and earnings.

If a ZIN™ or SYNC Member no longer wants to be a Noom Mindset Coach, how do they cancel? Is there a minimum commitment time before they can cancel?

Noom Mindset Coaches who no longer want to coach will have the option to either stop accepting new users (effective immediately) or offboard all of their users and become “inactive”. Noom requests that a Noom Mindset Coach provides at least two week’s notice if they want to offboard users. Noom Mindset Coaches can cancel in the Noom Coach Dashboard. When a Noom Mindset Coach cancels, the Noom badge will be removed from their ZIN/SYNC instructor profile.

What happens if a ZIN™ or SYNC Member who is a Noom Mindset Coach cancels their ZIN and/or SYNC membership, but wants to remain as a Noom Mindset Coach?

In the case that a ZIN/SYNC member is no longer a ZIN/SYNC member, they will need to pay a reinstatement fee of US$300 to Noom to be eligible to continue earning referral commissions and/or receiving new coaching customers from Noom. They will, however, continue to be able to coach any Noom customers they are already working with.

Do I receive continuing education credits for taking the Level 1 NMC Course? Level 2 Course? If yes, which organizations and how many?

The Level 1 Noom Mindset Coach course has been approved for continuing education through 3 providers: NBHWC (2.5 units), NASM (.6 units), and AFAA (6 units).