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FAQS

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Lihat Glosarium ZIN untuk uraian terminologi Zumba® yang sering digunakan.

ZIN™ Play

Apa itu Aplikasi ZIN Play?

Aplikasi ZIN Play adalah aplikasi seluler semua-dalam-satu untuk pembuatan daftar putar musik dan koreografi, yang tersedia secara eksklusif dan gratis untuk semua Anggota ZIN.
Dengan aplikasi ini, Anda dapat:

  • - Akses video ZIN Now, Volume dan Mega Mix + sinkronkan lagu-lagu Anda dari iTunes
  • - Buat dan simpan daftar putar Anda sendiri
  • - Sesuaikan lagu Anda dengan efek suara, cross-fade, trimming, dan banyak lagi
  • - Bawa ke kelas Anda dan akses daftar putar Anda tanpa perlu koneksi internet nirkabel dan banyak lagi.
Siapa yang memiliki akses ke aplikasi?
Aplikasi ini tersedia secara eksklusif untuk Anggota ZIN
Bagaimana cara mengunduh aplikasi?
Anda dapat mengunduh aplikasi dari app store di perangkat Anda.
Apakah biaya ZIN™ bulanan saya akan berubah?
Tidak, biaya bulanan Anda tidak akan berubah. Aplikasi ini gratis bagi semua Anggota ZIN.
Di perangkat apa saya bisa menggunakan aplikasi ini?
Aplikasi ZIN Play tersedia di ponsel iOS dan Android
Apa yang bisa saya akses di Aplikasi ZIN Play?

Aplikasi ZIN Play akan memungkinkan Anda untuk mengakses konten dari sumber-sumber berikut:

  • ZIN Now- access your ZIN Volumes, Mega Mixes, monthly Specialty content and other bonus/extra content such as Flashback Volumes. If you are a physical subscriber for Volumes and Mega Mixes, you will not have access to this content from ZIN Now. STRONG® By Zumba content will also not be available on the ZIN Play App as STRONG® by Zumba is a separate program and its content will be available via the separate SYNC membership platform and benefits, which are created specifically to fulfill this program’s needs. Additionally, as STRONG® by Zumba music is delivered to instructors in perfectly synced Quadrants, there is no need to add or modify the music provided.
  • iTunes - akses lagu Anda di iTunes
  • Daftar Putar dan Lagu Unggulan, secara eksklusif tersedia di aplikasi
Apakah kita akan memiliki akses ke Volume & Mega Mix ZIN™ yang lama?

Tidak. Volume dan Mega Mix ZIN™ lama Anda dikirimkan kepada Anda dalam format DVD dan CD fisik dan kami hanya dapat memberikan satu lisensi lagu per Anggota ZIN. Anda akan memiliki akses ke Volume dan Mega Mix ZIN yang saat ini tersedia untuk Anda di ZIN™ Now, serta rilis mendatang.

Anda dapat mengimpor Volume dan Mega Mix lama Anda ke iTunes atau perangkat musik Anda, dan dari sana mengimpornya ke aplikasi.

Jika saya pelanggan fisik untuk Volume dan Mega Mix ZIN, dapatkah saya mengaksesnya di Aplikasi ZIN Play?

Jika Anda adalah pelanggan fisik untuk Volume dan Mega Mix ZIN, Anda tidak akan dapat mengakses konten ini sebagai integrasi langsung dari ZIN Now dan aplikasi, tetapi Anda dapat mengunggah lagu-lagu Anda ke iTunes dan mengakses melalui integrasi iTunes

Untuk menerima akses langsung ke Volume dan Mega Mix ZIN pada aplikasi, Anda harus beralih ke volume digital di ZIN Now, kunjungi zumba.com/zinnow.

Dapatkah saya mengakses daftar putar saya dari konten Aplikasi DJ ZIN™ di Aplikasi ZIN Play yang baru?
Tidak, aplikasi DJ ZIN™ tidak terintegrasi dengan Aplikasi ZIN Play baru.
Bisakah saya mengunduh konten saya dari aplikasi ke ponsel saya?
Semua konten aplikasi Anda akan tersedia untuk streaming kapan saja, di mana saja! Anda tidak perlu mengunduh konten, dengan begitu ada banyak ruang penyimpanan di perangkat Anda.
Berapa lama daftar putar musik dan video saya tersedia untuk diunduh?

Anda akan memiliki akses ke konten Anda selama Anda adalah Anggota ZIN dengan performa baik.

Musik dan konten yang diintegrasikan dari ZIN™ Now akan mengikuti panduan yang sama seperti pada ZIN™ Now, yang berarti konten akan tersedia setidaknya selama 7 tahun sejak file ditambahkan ke platform ZIN™ Now.

Musik dan konten yang terintegrasi dari iTunes atau perangkat musik lainnya akan tersedia tanpa batas, selama Anda adalah anggota dengan performa baik.
Apa yang akan terjadi pada aplikasi ZIN DJ?

Karena kami berfokus untuk membawa dan mempertahankan pengalaman yang lebih baik untuk Anda melalui PlayApp ZIN, kami akan menghentikan pemeliharaan Aplikasi ZIN DJ sebelumnya. Kami merekomendasikan Anda untuk membangun kembali daftar putar apa pun yang saat ini Anda miliki di Aplikasi DJ ZIN langsung ke PlayApp ZIN yang baru.

Apa yang terjadi jika saya menangguhkan akun ZIN saya?

Jika Anda menangguhkan akun, kami akan mempertahankan konten untuk Anda. Ketika akun Anda diaktifkan kembali, Anda akan memiliki semua konten yang sebelumnya Anda miliki sebagai Anggota ZIN™ dengan performa baik. Anda tidak akan memiliki akses ke Volume dan Mega Mix ZIN yang dirilis saat akun Anda ditangguhkan.

Apa yang terjadi jika saya mengakhiri keanggotaan ZIN™ saya?

Jika Anda mengakhiri keanggotaan ZIN™ Anda, Anda akan kehilangan akses ke Aplikasi ZIN Play dan semua konten Anda.

Bagaimana cara mengelola preferensi saya?
Preferensi Anda akan ditempatkan dalam Pengaturan langsung di aplikasi.
Akankah lagu dan video yang saya tunjuk sebagai Favorit di ZIN™ Now muncul sebagai Favorit di Aplikasi ZIN Play? Jika saya menambahkan lagu atau video ke Favorit Saya di Aplikasi ZIN Play, akan muncul sebagai Favorit di ZIN Now?
Konten Favorit apa pun dari ZIN™ Now akan muncul sebagai Favorit di Aplikasi ZIN Play, dan sebaliknya. Lagu apa pun yang Anda pilih sebagai Favorit di Aplikasi ZIN Play yang awalnya berasal dari ZIN Now (yaitu, konten dari iTunes atau perangkat musik Anda lainnya) tidak akan sinkron atau muncul dalam ZIN™ Now.
What music can I access on this app?

For both iPhone and Android, you can access all of your ZIN content going back to when you became a digital subscriber.

iPhone ONLY - You can also access any music that was purchased or was uploaded to iTunes. You will not be able to see music on the app from Apple Music, Spotify or any other subscription based 3rd party content provider. These platforms have their own rules and for the most part, do not share music across platforms.

Android ONLY - You can also access any music that is saved locally on your phone. (Note: Google Play songs are not actually saved locally on your phone. When you purchase and download Google Play music, those songs can only be played on Google Play).

How do I know if I have Apple Music or iTunes?

If you pay a monthly subscription for your music, you have Apple Music. If you pay per song, you use iTunes. The ZIN Play app does integrate with iTunes but not Apple Music.

How can I access the local music on my phone?

When you’re on the ZIN Play app, you can go to the MUSIC tab and click on ALL MUSIC. Once you’re there, you can click on the filter on the top right of the screen and turn OFF the ZIN music filter. This will show all of your local music that is available on the app. You can use this same filter when you are adding a song to a playlist.

iPhone - make sure your music is downloaded to your phone. Go to the MUSIC app on your phone, click on the Library tab, and click on Songs, and find the song you are looking for. Make sure the song does NOT have a cloud icon next to the song title. If it does, that means your song is stored on the Cloud and not on your phone. Click on the cloud to download it onto your phone. Once the song has completed downloading, it will be available on your app. (Note: If you still cannot see the song, please shut down the app and re-open it. Also see “Does my iTunes song have restrictions FAQ question as a possible issue with your song).

Android - You can also access any music that is saved locally on your phone. (Note: Google Play songs are not actually saved locally on your phone. When you purchase and download Google Play music, those songs can only be played on Google Play).

Does my iTunes song have restrictions?

Go to your iTunes library on your desktop. Click on the 3 dots next to the song you cannot access. The 3 dots will open your song settings. Click on the “File” tab. See what it says next to “Kind.” If it says “Protected,” this song cannot be played on the ZIN Play app because there are special restrictions around this song. It can only be played on iTunes. This is normal for older downloads. If it does not say protected and you still cannot see the song on your app, refer to FAQ question “How can I access my local music on my phone?” If you still cannot find a solution, please email us at zinplay@zumba.com

Why is my video blurry?

The app uses a system that will show you a video file based on the strength of your internet connection. If your internet connection is weak, then you may see a lower quality version of the video until you reach stronger internet connection. This allows you to play the video without being interrupted by pause or loading at all times.

How can I rearrange the song order on my playlist?

Simple. Go to the playlist that you want to change around, and click on the 3 dots on the top right of the screen (playlist settings). Then click “Rearrange songs.” Then hold the 3 lines next to the song you want to move and drag it and drop it. Once you are done rearranging, click DONE on the top right.

What is the best way to play my playlist in class?

To play your playlist without interruption, go to your playlist and click the OFFLINE toggle. Make sure it is on. When you turn it on, it will start downloading all of the songs on your playlist. Wait until all songs are downloaded and you will see a pop up on the screen that says “READY FOR CLASS.” You will also see that there is a small download arrow next to the BMP on every song. That ensures that your song is downloaded. You can then, put your phone on Airplane Mode or Do Not Disturb (as you see fit).

Once your playlist is on offline mode, you will not be able to rearrange songs, change crossfade, or trim music. You must do those actions while your playlist is not offline. You can always make those changes and put your playlist back in offline mode.

You can add music to a playlist that is offline if you have internet connection. Make sure to ensure that the new song downloaded and you got the “READY FOR CLASS” pop up after you added it to the playlist.

How do I know what version of the app I am on?

Open the ZIN Play app, and click on the top left of the homepage (settings icon). You can see the version of the app listed there.

Why is there a song on my phone that is greyed out?

If the song is NOT a ZIN song, you may have downloaded that song and used it on a different device. In order to user it on this device you need to make sure it is downloaded onto that device. If you have a ZIN song that is greyed out on your ZIN Play app, please let us know by emailing us at zinplay@zumba.com

Why do my iTunes playlists have greyed out songs?

Playlists imported from iTunes may have greyed out songs for the following reasons:

  • iCloud - Your song may not be downloaded from your iCloud. Go to you music app, and click on the SONG option. Find the song. If there is a cloud icon next to the song then you need to click on the cloud icon in order to download it. Once it’s downloaded, it will be available on your ZIN Play app.
  • Protected content - Some iTunes content is protected and won’t play anywhere outside of iTunes. In order to check the song permissions, you need to open iTunes on your computer (not phone), and select the song. Click on the 3 dots next to the song, and click on Song Info. Go to the FILE tab and see what it says next to KIND. If it says PROTECTED, your song will not be available for playback anywhere outside of the app.
  • Apple Music - Apple Music is another form of protected content. Apple Music does not allow apps that are not integrated directly with them to play music from their platform. We are not currently integrated with Apple Music so you will not see songs downloaded from Apple Music on the ZIN Play app.
Why don't I see my playlist available on the list to import?

Playlists that contain other forms of media cannot be imported. Other forms of media include: videos, podcasts and other non-music media. Go back into your playlist, and remove the other forms of media. Once this is done, you will see your playlist available for import.

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