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Lost in translation?

Checkout the ZIN Glossary for a breakdown of frequently used Zumba® terminology.

ZINversary

What is ZINversary?
ZINversary is a membership recognition program that celebrates your tenure as a ZIN member (a.k.a. your ZIN Anniversary).
How does it work?
Every year on your ZINversary month, you’ll get a badge showcasing your years as a ZIN member on your instructor profile on zumba.com. And because our ultimate goal is your ZIN success, we have additional surprises for you on your key milestone ZINversaries of 1,5,10, 15, 20, 25+ years!
How are my ZINversary dates and perks determined?
We use your “ZIN Member Since Date” to determine how long you have been a ZIN member and what ZINversary perks will be awarded to you. Your “ZIN Member Since Date” is the date you joined (or rejoined) the ZIN Membership program. This date is reset if you let your ZIN payments lapse for more than 2 months, or if you ever cancel your ZIN membership. It is important to keep your ZIN Membership payments in good standing so you do not lose your “ZIN Member Since Date” and can get all the tenure perks of the ZINversary Recognition Program.
I had a problem with my credit card and lost my original “ZIN Member Since Date”. Can I get it back?
We understand that there are times where payment methods fail. This is why we give you a 2 month grace period if your payment fails before resetting your “ZIN Member Since Date”. We also attempt to contact you numerous times if your payment doesn’t go through to ensure you’re aware of the situation. Therefore, your original “ZIN Member Since Date” CANNOT be reset.
I think my ZINversary and/or “ZIN Member Since Date” is Incorrect. How can I get it fixed?
If you believe your ZIN Member Since Date is Incorrect, please contact our Customer Care Department. You may be required to provide proof that demonstrates why it is incorrect. Before you call, please make sure you understand how this date is maintained per the following:

We use your “ZIN Member Since Date” to determine how long you have been a ZIN member and what ZINversary perks will be awarded to you. Your “ZIN Member Since Date” is the date you joined (or rejoined) the ZIN Membership program. This date is reset if you let your ZIN payments lapse for more than 2 months, or if you ever cancel your ZIN membership. It is important to keep your ZIN Membership payments in good standing so you do not lose your “ZIN Member Since Date” and can get all the tenure perks of the ZINversary Recognition Program.
Have more questions?
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