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FAQS

FAQ Topics:
Lost in translation?

Checkout the ZIN Glossary for a breakdown of frequently used Zumba® terminology.

ZIN Studio™

Is there a fee for ZIN Studio™?
Since the Coronavirus situation began, the Zumba® Home office has worked non-stop and invested significantly in order to support our members' transition to teach virtual classes. Our priority is making sure our community feels supported and is successful. ZIN Studio™ has been one of our major launches during this time. For now, ZIN Studio™ will be available at no additional cost so that ZIN™ Members can continue teaching and connecting with their students during the Coronavirus situation. In the future, as the Coronavirus situation begins to evolve and improve, we will evaluate the support that is needed to continue to improve ZIN Studio™ and determine how and when we will start charging for this benefit. This solution comes at high technology and bandwidth costs to sustain and improve.

Please trust that when the time comes to evaluate pricing, we will carefully consider the current situation of our ZIN™ Members globally, and also that of the company. In the meantime, please take advantage of this tool to schedule, post,and livestream your Zumba® and Zumba Specialty classes.
Why is my video not uploading?
Make sure you are connected to the internet. Also make sure that your battery optimization settings are turned off. Most mobile devices have this feature turned on by default so that your phone saves battery. When your phone goes into battery saving mode, it may be automatically stopping the upload. Make sure your video is 1 hour in length or shorter.
Why does my phone stop recording?
Make sure that you have enough available space on your phone. For most phones, you can see the available storage by going into the general settings area.
How does the Student Code work?
The “Student Code” payment option is another option for students to pay you. When you turn on this payment option, you have the option of typing in text. Here, you need to tell your students how to pay you. Example: Send me a Venmo to my username. Once the student sends you payment, you can send them the student code that corresponds to that specific class. The student will enter this student code into the Student Code box when accessing the online class. Remember to tell your students not to share the code with others.
Why can I only use the approved music for pre-recorded classes?
For pre-recorded classes, only cleared music can be used so as to not create music licensing issues. But don't worry, we have created a robust list of Zumba originals and negotiated with our music partners to build a library of other songs for you to use.
What format does my video have to be?
You can upload your video in any of the following formats: MP4, MOV, WMV, AVI and FLV.
How long should I make my class video?
Between 1 and 60 minutes
Who can take my classes?
Anyone can take your classes.
This info is not helpful. I need additional help.
All Customer Care related ZIN Studio questions - support@zumba.com
All Legal ZIN Studio questions - ip@zumba.com
Any other questions - zinstudio@zumba.com
How can I improve the sound quality of my music?
Try placing the music speaker no more than 6ft from your recording device. Speaker volume should be not more than 80%
Can I use ZIN Studio™ to teach my other fitness classes?
No, you can only use ZIN Studio™ to teach your Zumba® classes and Zumba specialty classes.
If we can't do pre-recorded classes on other platforms, why can we do it through ZIN Studio™?
ZIN™ Members are permitted to do single use pre-recorded classes with ZIN Studio™ because you are using a ZHO curated list of approved ZIN songs, and the classes will be automatically removed within 5 hours of the class start time.
What happens if I edit my class and change the price?
Any student who registers with that original price, will be registered for the online class at the original price.
My student paid me via PayPal and the payment is in a “pending” state. Why did that happen and how can I resolve it?
What is the difference between the ZIN Studio™ web version and ZIN™ Studio Livestream app?
The ZIN Studio™ website allows you to schedule ZIN Studio™ pre-recorded and livestream classes, as well as link classes for livestreams hosted on other approved livestream platforms like Zoom so that they're shown on www.zumba.dance for potential students to find them. The ZIN Studio™ Livestream mobile app allows you to create, edit and host your livestream classes. The ZIN Studio™ web version only allows you to create and edit your livestream classes. You need to download and use the app to host livestream classes.
Do students need to download the app to participate in a ZIN Studio™ livestream class?
No, students only need the link to your ZIN Studio™ virtual class (both pre-recorded or livestream) to participate in the class online. They do not need to download an app. The app is designed for ZIN™ Member use.
Can I use any music I want in a ZIN Studio™ livestream class? Do I need to have public performance license(s) to teach livestream classes?
Yes, you can use any music you want in a ZIN Studio™ livestream class as long as you have obtained the necessary public performance license(s) from the Performance Rights Organization(s) located in your country. If you are already paying for a public performance license (to teach your in-person Zumba® classes), it may also cover your virtual classes — please contact the Performance Rights Organization(s) in your country to confirm. Should you have any questions concerning music licensing, please email ip@zumba.com.
Is there a time limit for livestream classes hosted on the ZIN Studio™ Livestream app? Is there a time limit for pre-recorded classes on ZIN Studio™?
The time limit for all classes is 90 minutes.
How far in advance can I schedule a livestream, pre-recorded class, or list a Zoom class on ZIN™ Studio?
There is no limit as to how far in advance you can schedule any class. Classes will only display on www.zumba.dance when they are within 1 week (7 days) of the start time/date.
Is there a limit to the number of livestreams and/or pre-recorded classes I can schedule or have up on ZIN Studio™?
There is no limit to the number of classes you can have posted at one time on ZIN Studio™. However, you cannot have two ZIN Studio™ livestreams that overlap in time.
What is the best browser for a student to use to take a Zumba® Virtual class?
Chrome and Safari are proven to work well for Zumba® Virtual classes. There have been reported issues when users use older versions of Edge. If you are using Edge, make sure you update to the latest version, or use Chrome instead.
Is there a time buffer for creating a ZIN Studio™ Livestream class?
Yes. You can create a class 3 hours after your current time.
How long will my class be listed on zumba.dance?
All classes will be listed on zumba.dance marketplace upon posting the class if the class was posted within 7 days of when the class starts. We only show 7 days of classes in the future. The class listing will get removed from the zumba.dance when the class starts.
When can a student purchase a class that I have posted on zumba.dance?
For ZIN Studio Livestream and 3rd Party Livestream classes, class registration to be open from the time the class was posted (if it was posted within 7 days of the class start time) until the end time of the class. Recorded classes will still be open for purchase 24 hours after the class starts.
When will my classes display on my Instructor Page?
Both ZIN Studio Livestream classes and 3rd Party Livestream classes will be posted on the instructor’s page from the time you post the class, until the class has ended. Recorded classes will stay on the instructor's page until 24 hours after the start time.
How do I make sure my ZIN Studio Livestream classes do not get interrupted by text messages and phone calls?
Make sure to turn on the Do Not Disturb feature on your phone. You also need to access your phone settings and make sure the Do Not Disturb feature includes all phone calls and all text messages (or whatever settings you want it to have).
Where can I create a Class Package for my virtual classes?
Class packages can be created on the settings tab on ZIN Studio.
How can I exclude a class from being eligible for purchase via a package?
If your class is already created, simply click on “Options” next to the class on the Upcoming Classes section on ZIN Studio and select “Remove from Package.”
Can I add or remove a class on a package for a specific student?
Yes. You can do so by going to settings and selecting the package that the student purchased. Find the student and click the edit button. Then you can add or remove classes on their package.
Can I edit a class package?
Yes, you can edit a class package. Go to the settings tab on ZIN Studio to edit your package. Note - if a student has purchased the original package, the changes you make to the package will not be reflected for them. They get to keep the old package. New students will only be able to purchase the new package
Where can students find my class package?
Your class package can be found on your instructor page on zumba.com and on your class details page on zumba.dance. They will be given the class package purchase option when they go to purchase your class.
Can we set an expiration date for our class package?
You cannot set an expiration date for class packages.
Are my Zoom classes included in my class package?
Yes as long as you post them on zumba.dance they are eligible for all ZIN Studio payment options.
Can I track student usage on their class package to keep up with it?
Yes you can track this on the settings tab on ZIN Studio.
Can I notify a student when they have one/a few classes left?
Yes you can email them (if they have opted-in to give you their email address)
Can I customize/build my own package?
Yes you can track this on the settings tab on ZIN Studio.
How do I access the email addresses for students who've opted in?
For version 1, the email addresses can be found in the Signup sheet for your past classes. Note, this data is only available for 7-days from the class date.
For version 2, there will be a designated section within ZIN/SYNC Studio titled Students where we will display a list of all students who have registered/attended your virtual classes.
Is this compliant with GDPR/privacy laws?
Yes.
If a student contacts me and asks to be removed from my email database, how much time do I have to complete that request?
The request should be completed as soon as possible.
What is included in our ZIN/SYNC License Agreement about student emails?
Sharing of Student Personal Data. These terms apply to the names and email addresses of student’s who signed up for Instructor’s online classes through ZIN Studio™ (“Student Personal Data”) and agreed to allow Zumba to collect and share this Student Personal Data with you, the Instructor. For purposes of Applicable Privacy Laws (which, for the purpose hereof, means the California Consumer Privacy Act of 2018, as amended (“CCPA), the EU Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 (“GDPR”), and any other data protection, privacy, data breach, or similar or related laws), Instructor acknowledges that Instructor and Zumba are each a separate and independent controller of the Student Personal Data. Instructor further acknowledges that Instructor does not and will not process Student Personal Data with Zumba as a joint controller. Instructor agrees to comply with all applicable obligations under all Applicable Privacy Laws (inclusive of the GDPR), and that Instructor is individually and separately responsible for Instructor’s own compliance and individually and separately liable for Instructor’s failure to comply.
Instructor shall process Student Personal Data only for the purposes of contacting them concerning Instructor’s Zumba® classes, provided such processing strictly complies with all Applicable Privacy Laws and Instructor’s obligations hereunder. Instructor shall comply fully with all Applicable Privacy Laws with respect to Instructor’s processing, use, transfer, and/or deletion of Student Personal Data. In the event Instructor receives a request from a student relating to Instructor’s processing, use, transfer and/or deletion of the Student’s Student Personal Data, Instructor agrees to promptly comply with such request in accordance with Applicable Privacy Laws. Without limiting the foregoing, Instructor agrees to promptly comply with any student request pursuant to Article 16 (Right to rectification), Article 17 (Right to erasure), or Article 18 (Right to restriction of processing) of the GDPR that relates in any way to the Student Personal Data. In the event Instructor receives a request from a student relating to Zumba’s processing of the Student’s Student Personal Data, Instructor agrees to (i) promptly notify Zumba of such request; (ii) direct the student to Zumba in order to enable Zumba to respond directly to the request; and (iii) reasonably cooperate with Zumba in responding to such request.
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