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FREQUENTLY ASKED QUESTIONS.

FAQ Topics:
Lost in translation?

Check out the ZIN Glossary for a breakdown of frequently used Zumba® terminology

Faq

Where is Zumba® wear merchandise sold?
There are three ways to purchase Zumba® wear merchandise: 1. Purchase Zumba wear merchandise directly from your Zumba Instructor. 2. Make your purchases online at zumba.com. Just go to our Shop section. 3. Purchase Zumba wear merchandise when you attend a Zumba Instructor Training.
To which countries does Zumba® Fitness ship orders?
Zumba Fitness ships to over 60 countries. After you click on the Shop link, you should immediately “Select Your Shipping Country.” If you do not see your country listed, we do not currently ship to that country. Please note that after selecting your country, you may be re-directed to the online Shop of one of our authorized Zumba® wear product distributors around the world.
When will my order be delivered?
After you submit your order, you will receive an email reviewing the items in your order. Please note that once submitted, orders cannot be modified or cancelled for any reason. Within a few days you will receive a confirmation email with your shipment tracking number(s) (tracking information may take up to 24 hours to activate). For more information, please refer to our Shipping Policy.
If I live outside of the U.S., when will my order be delivered?
International orders can take 7-10 business days for delivery and may take longer due to customs delays. We cannot provide an estimated delivery date or guarantee a timeframe for delivery. For more information on international shipping, please refer to our Shipping Policy.
Can I return my order?
You may return regularly priced merchandise purchased on zumba.com for any reason within 30 days of the delivery date for a full refund of the purchase price. You must use the free return shipping label provided. In the U.S. *To read our complete Return Policy and to return your merchandise, please click here. *Certain rules and restrictions apply. No exchanges permitted. In Europe *To read our complete Return Policy and to return your merchandise, please click here. *Certain rules and restrictions apply. No exchanges permitted.
Can I add more products to an order that has already been submitted?
No. Zumba Fitness is a web-based company; therefore, in order to maintain an accurate inventory, we cannot manually add, replace, or remove any item once an order has been submitted for any reason. You will need to place an additional order if you wish to purchase additional items.
If I make a mistake or change my mind, can I cancel my order?
In case of a mistake (or you change your mind), we have a refund policy with free return shipping. Once you receive your order, you can return it at no cost to you (U.S. orders only). To do so, read our complete Return Policy and follow the return process. Click here to read the Return Policy.
Gift Cards
  1. Where can I use my gift card? Gift cards can only be used on orders delivered to U.S. addresses.
  2. Do I need to do anything before using my card? No, your gift card will be activated upon receipt.
  3. Are there any fees associated with the card? No.
  4. Does my card have an expiration date? <>Yes, your card will be deactivated after two years of dormancy. This means that if your gift card is not used for 2 years in a row it will be deactivated.
  5. Can funds be added to my card? No, but feel free to purchase a new one in our Shop.
  6. How can I check the balance on my card? To check your balance, please click here.
  7. Is there a limit on how many cards can be ordered? No, you can order as many cards as you like.
  8. How will my card be packaged? Your card will arrive in a green Zumba® envelope shipped via USPS and delivered within 7-10 business days.
  9. If I make a purchase with a gift card and a credit card, what happens if my credit card declines? Your gift card will be regenerated in five minutes and all funds will automatically be put back on the card.
  10. I have not received the gift card I ordered, what do I do? Please contact Customer Care immediately at 954-925-3755 and one of our representatives will be more than happy to assist you by deactivating the card originally sent and having a new one shipped to you.
  11. What if my card is lost or stolen? Gift cards are nonrefundable and cannot be replaced if lost or stolen.
What does "final sale" mean?
If the product(s) is marked final sale, this means that there are no exchanges, returns, or refunds for the product(s)