FAQS

ZUMBA APP

Zumba 앱을 어떻게 다운로드하고 설치하나요?

Search "Zumba" in the App Store (iOS) or Google Play Store (Android), download the app for free, and sign in or create your Zumba account to get started. You can also get the app by clicking here to go to the Zumba App on your app store.

Zumba 앱은 무엇을 제공하나요?

Staying consistent with fitness is hard - Zumba makes it easy. With on-demand classes you can do anywhere, progress tracking to keep you motivated, and local classes when you want the energy of a live crowd, the app fits your life instead of the other way around.

Zumba 앱의 가격은 얼마인가요?

Pricing for the Zumba app is tailored by region. You can explore all available subscription plans directly within the app or by visiting here.

Zumba Virtual +란 무엇인가요?

Zumba Virtual+ is our premium subscription that gives you unlimited access to the full library of on-demand dance fitness classes, available anytime, anywhere, across all your devices.

Zumba Virtual+에서는 어떤 콘텐츠를 기대할 수 있나요?

With Virtual+, you get access to hundreds of dance fitness classes across styles and energy levels - from classic Zumba® to strength, mobility, and more. New content is added weekly so there's always something fresh to move to.

Zumba Virtual+를 어떻게 구독하나요?

You can subscribe to the Zumba App here, or open the Zumba app, tap "Subscribe" and choose the plan that works best for you. Payment is processed securely through Stripe, App Store, Google Play.

Zumba Virtual+에서 수업을 진행하는 데 어떤 장치를 사용할 수 있나요?

You can stream classes on iPhone, iPad, Android phones and tablets, and directly on your TV via the Zumba TV app. You can also cast from your mobile device to your TV - see the casting question below for details. Or, you can access Zumba Virtual+ Content from any desktop or laptop at https://web.zumba.app, using your same app credentials.

휴대폰에서 TV로 어떻게 전송하나요?

The Zumba app supports casting to Chromecast, AirPlay (Apple TV), and Amazon Fire TV. Simply tap the cast icon within the app and select your device. You can also download the Zumba TV app directly on compatible smart TVs and devices:

• Amazon: Fire TV, Mobile/Tablet
• Apple: iOS, tvOS
• Google Play: Android, Android TV, Panasonic, Philips, Sharp, Sony, TCL
• LG: WebOS
• Microsoft: Xbox
• Roku
• Samsung: Tizen

Zumba Virtual+ 구독 계획을 변경할 수 있나요?

Yes - you can upgrade or change your plan at any time through your account settings in the app or at zumba.com. Changes will take effect at the start of your next billing cycle.

Virtual+ 구독을 어떻게 취소할 수 있나요?

You can cancel anytime through your account settings on zumba.com, or directly through the App Store (iOS) or Google Play Store (Android) subscription management, depending on where you subscribed. Your access will continue until the end of your current billing period.

Zumba Virtual+ 구독을 취소하면 언제 콘텐츠에 액세스할 수 없게 됩니까?

You'll keep full access to Virtual+ content until the end of your current paid billing period. After that, your account will revert to the free tier.

앱을 통해 현지 Zumba 강사를 어떻게 찾나요?

Tap the "In Person" section in the app and enter your location to discover in-person Zumba classes and certified instructors near you.

Zumba Virtual+ 구독에 대면 수업이 포함되어 있나요?

No - Virtual+ covers on-demand digital content only. In-person classes are offered independently by local certified instructors and are priced separately.

내 근처에는 대면 수업이 없나요?

Class availability depends on certified instructors in your area. If nothing shows up nearby, Virtual+ is a great way to keep dancing from home - and new instructors are joining the Zumba Instructor Network all the time, so check back regularly.

Virtual+에 대해 환불을 받을 수 있나요?

All Virtual+ purchases are final and non-refundable. If you're experiencing an issue with your subscription, please contact our support team at zumbaapp@zumba.com and we'll do our best to help.

Zumba 강사(ZIN 또는 SYNC 회원)로서 Zumba Virtual+ 구독료를 지불해야 합니까?

No - Virtual+ is included as part of your active ZIN or SYNC membership at no extra cost. Log in with your ZIN/SYNC credentials to access all content.

Zumba Virtual+ 구독 비용을 선불로 지불하고 선불 기간이 만료되기 전에 강사(ZIN 및/또는 SYNC 회원)가 된 경우 어떻게 됩니까?

Your prepaid subscription will remain active until the end of the period you paid for. Once it expires, your ZIN/SYNC membership will automatically cover your Virtual+ access at no additional charge.

앱에 문제가 발생하면 어떻게 고객지원팀에 문의하나요?

Visit zumba.com/support or use the "Help" section within the app, or email at: zumbaapp@zumba.com, to reach our customer support team. We're here to help.

앱을 여러 언어/지역에서 사용할 수 있나요?

Yes - the Zumba app is available globally and supports English, Spanish, French, German, Italian, Portuguese, Korean, and Japanese.

ZIN/SYNC 회원으로서 무료 구독을 받으려면 앱에 어떻게 로그인해야 하나요?

Download the Zumba app and log in using your ZIN/SYNC credentials. Your Virtual+ access will be automatically applied - no separate subscription needed.

Zumba 앱이 내 태블릿에서 작동하나요?

Yes! The Zumba app is now fully optimized for tablets on both iPad and Android. Enjoy your favorite classes on a bigger screen for an even more immersive experience.

How do I connect my Apple Watch or Wear OS watch to the app?

Open the Zumba app and go to Settings, then tap "Health App." For Apple Watch, make sure the Zumba app is installed on your watch via the App Store. For Wear OS, install the Zumba app from the Google Play Store on your watch. Once connected, your workout stats will sync automatically after each class.

Is the Zumba App eligible for HSA/FSA reimbursement?

Yes! We've partnered with TrueMed to make the Zumba App eligible for reimbursement through Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA). To qualify, you may need a Letter of Medical Necessity (LMN) from your healthcare provider.

TrueMed makes this process simple. Click here to access the LMN form and instructions. Once you have the completed letter, you can submit it along with your reimbursement request to your HSA/FSA administrator.

If you have any additional questions, feel free to reach out to TrueMed or your benefits provider for further assistance (United States only).