Política de envíos


Order Processing

  • Todos los pedidos recibidos antes de las 12:00 h del mediodía (EST) se enviarán al final del siguiente día hábil.

  • Todos los pedidos recibidos después de las 12:00 h (EST) serán enviados dentro de dos días hábiles.

  • Todos los pedidos hechos en días feriados de los EE. UU., fines de semana u otros días feriados reconocidos por Zumba Fitness®, serán enviados dentro de dos días hábiles.

  • En muy raras ocasiones, debido a circunstancias no previstas (por ejemplo, mal tiempo, retrasos de la compañía de transporte, etc.), los envíos pueden demorarse.

  • Los pedidos anticipados se cobrarán al momento de registrar la compra y cualquier artículo restante será enviado dentro de 1 a 2 días hábiles a partir de la fecha del pedido. Una vez comience el periodo promocionado de envío para los pedidos anticipados, recibirás tu pedido dentro de 10 días hábiles (para envíos terrestres). No se pueden garantizar las fechas de envío para los pedidos anticipados. En el caso de retrasos no previstos y fuera de nuestro control, la fecha estimada de envío estará sujeta a cambio sin previo aviso.

  • Cancelar un pedido anticipado: Si deseas cancelar un pedido anticipado, con gusto te devolveremos tu dinero. Solo sigue estas instrucciones:

  • Primero, debes recibir el pedido.

  • Luego utiliza nuestra etiqueta de envío sin cargo y devuelve el artículo.

  • Te reembolsaremos el costo del artículo tan pronto como recibamos el pedido.

*Only applicable orders placed within the United States.

SHIPPING METHODS & TRANSIT TIMES

  • Transit time count begins after the order is picked up. The ship day is day 0 in the count to calculate transit time. Deliveries are made Monday-Friday, excluding holidays. Transit times for Canada are dependent on routine customs clearance; exceptions may cause delay.

  • Express: Includes “Overnight”, “2-Day”, “3-Day” shipping options. Express service is not available for orders going to PO Box, US Territories, or military APO/FPO/DPO addresses. For Canada, the transit time for Express shipping is 1-2 business days.

  • Ground: 1-5 business days transit time. Ground service is not available to Canada, PO Box, US Territories, or military APO/FPO/DPO addresses.

  • Standard: 2-7 business days transit time for US and Canada. Orders going to a PO Box, US Territories, military APO/FPO/DPO, or rural area addresses may take longer to deliver.

NOTE: We do not ship to Canadian PO Boxes.

GENERAL

  • You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

  • Proof of signature is not required for delivery unless order exceeds $1,500 value. It is the responsibility of the customer to be available for receipt of the package. Packages may be left at the destination address at the discretion of the carrier. For Canada, shipments exceeding $2,500 CAD require verbal consent by customer to UPS Brokerage allowing formal entry to proceed at no additional charge to the customer.

  • Free Shipping Offer:

  • US Free Shipping Offer: Free standard shipping offer is valid on orders over $49.00 for shipments made to addresses located in the U.S. Free standard shipping is automatically applied to your order after other discounts are taken ​​and before taxes and handling charges are added.

  • Canada Free Shipping Offer: Free standard shipping offer is valid on orders over $149.00​ ​CAD ​for shipments made to addresses located in Canada. Free standard shipping is automatically applied to your order after other discounts are taken and before taxes and handling charges are added.

  • Offer subject to change or expiration at any time at Zumba's sole discretion. Not transferable or redeemable for cash or credit towards any purchase.

  • If your package is refused or returned to us for ANY reason, you will still be responsible for the original shipping fees charged to you by Zumba Fitness. If your package is refused or returned to us, we will refund the amount of your order, excluding shipping and handling charges. Zumba Fitness does not accept product exchanges. For more information on our Return Policy, please visit RETURN POLICY

GASTOS DE ENVÍO

  • The Shipping costs for domestic Standard service is a flat rate of USD$6.50 per order shipped in the United States and $14.00CAD for orders shipped to Canada regardless of quantity.

  • El costo de envío para el servicio Por tierra nacional es una tarifa fija de USD$ 8,50 por pedido independientemente de la cantidad*.

  • *Algunos artículos pueden incluir gastos administrativos adicionales. Esto incluye de forma no taxativa: Toning Sticks, combos de Toning Stick, sets de DVD y letreros. Todo gasto administrativo especial se detallará en el momento de hacer la compra.

EE. UU.: GASTOS DE ENVÍO POR CORREO EXPRÉS

  • The price for express shipping is as follows:

Mín. (kg) Máx. (kg) 3 días 2 días Día siguiente
0 4 $15 $17 $33
4 6 $17 $22 $38
6 10 $22 $33 $55
10 15 $33 $42 $65
15 25 $43 $53 $72
25 1000 $63 $78 $99
  • The Shipping costs for Express service to Canada is a flat rate of $34CAD regardless of quantity.