Условия возврата


At Zumba, we want you to be completely satisfied with your purchase. That's why, under our Return Policy, we accept returns for any reason of all merchandise (excluding accessories and gift cards) purchased on the official website, www.zumba.com, within 30 days of the original order delivery date for a full refund of the purchase price, if conditions are met*. Accessories are considered to be any items, other than DVD sets, that cannot be worn as tops, bottoms or footwear, including but not limited to bracelets, headbands, Toning Sticks, Zumba Rizers™, socks and flip flops. Merchandise must be returned in its original packaging or in perfect condition. In order for a product to be in perfect condition, it must be unworn, unwashed, and have no traces of hair, deodorant, makeup or distinctive smells and include original tags, if applicable. Item(s) returned due to possible defect are subject to verification.

ZUMBA® BEAUTY: Zumba® will NOT accept any returns of Zumba Beauty nail polish products. For all other Zumba Beauty products, Zumba will ONLY accept returns if the shrink wrap has not been opened or otherwise tampered with.

To read our complete Return Policy, please click here

We're happy you've chosen to make a purchase from us. You can rest assured you're getting top-quality merchandise and feel 100% confident you can return your purchase if needed.

Thank you for your patronage.

*Есть ряд правил и ограничений. Смотрите условия возврата Zumba Fitness, LLC для получения более полной информации. Обмен не допускается.


If you are in Europe, please click here for Return instructions.

If you are in the United States:

Вам нужно будет выполнить следующие действия и вернуть товар, следуя процессу возврата в Интернете. Вам также понадобится ваша квитанция с номером заказа. Вы сможете просмотреть шаги 1-4, как только закончите онлайн транзакцию. Шаги 5-6 будут распечатаны вместе с подтверждением возврата.

  1. Введите номер заказа так, как он указан в квитанции, а также 5 или 9-значный почтовый индекс доставки, и нажмите «Отправить»
  2. Select the main reason for your return and enter the quantity (per item) being returned.
  3. Внесите необходимые изменения ниже и введите количества (для каждого вида) возвращаемых товаров.
  4. Распечатайте подтверждение возврата и этикетку предоплаты обратной доставки FedEx.
  5. Надежно упакуйте вашу возвращаемую покупку, поместив распечатанное подтверждение возврата внутри, и запечатайте пакет.
  6. Прикрепите ваш бланк обратной доставки на пакет. Убедитесь, что на коробке нет других видимых бланков доставки.

If you are in Canada:

  1. Contact Customer Care by sending an email to Canadareturns@zumba.com.
  2. Your email should include the following information:
    1. Your Name
    2. Your Address
    3. Contact Information
    4. Your Order Number
    5. The items you are returning
  3. A Customer Care representative will respond to you with the address where you should send your return. Returns should be sent using a traceable shipment method to the address provided by Customer Care. You are responsible for the shipping cost of the return. Returns must be sent within 30 days of delivery to you, and the return items must be unused, undamaged, complete and in the original packaging. Your packing list should be included in the return shipment.
  4. You will be refunded the cost of the returned goods plus shipping and handling.
  5. Refund times shall not exceed 14 days from the day we receive all the items.