Zumba
Strong by Zumba

Política de envio


Order Processing

  • Todos os pedidos recebidos antes de 12h00 EST serão enviados até o fim do dia útil seguinte.

  • Todos os pedidos recebidos de depois de 12h00 EST serão enviados em dois dias úteis.

  • Todos os pedidos feitos durante feriados nos EUA, fins de semana ou em outras datas comemorativas reconhecidas pela Zumba serão enviados em dois dias úteis.

  • Em casos raros, devido a eventos não previstos, (ou seja, situações climáticas extremas, atrasos na empresa transportadora, entre outros), o tempo de envio pode atrasar.

  • As pré-encomendas serão cobradas no pagamento e qualquer item remanescente será enviado em 1 ou 2 dias úteis a partir da data do pedido. Assim que o período de envio anunciado de envio da pré-encomenda começar, você receberá o seu pedido em 10 dias úteis (para encomendas terrestres). Datas de envio não podem ser garantidas para pré-encomendas. No evento de atrasos não previstos, fora de nosso controle, a data estimada de envio fica sujeita à alteração sem aviso prévio.

  • Cancelando um pedido antecipado: Se você quiser cancelar seu pedido antecipado, nós o reembolsaremos sem problemas. Siga essas instruções:

  • Primeiro você precisa receber o pedido.

  • Em seguida, use nossa etiqueta de devolução gratuita e devolva o item.

  • Assim que recebermos o pedido, nós reembolsaremos o custo do seu item.

*Only applicable orders placed within the United States.

SHIPPING METHODS & TRANSIT TIMES

  • Transit time count begins after the order is picked up. The ship day is day 0 in the count to calculate transit time. Deliveries are made Monday-Friday, excluding holidays. Transit times for Canada are dependent on routine customs clearance; exceptions may cause delay.

  • Express: Includes “Overnight”, “2-Day”, “3-Day” shipping options. Express service is not available for orders going to PO Box, US Territories, or military APO/FPO/DPO addresses. For Canada, the transit time for Express shipping is 1-2 business days.

  • Ground: 1-5 business days transit time. Ground service is not available to Canada, PO Box, US Territories, or military APO/FPO/DPO addresses.

  • Standard: 2-7 business days transit time for US and Canada. Orders going to a PO Box, US Territories, military APO/FPO/DPO, or rural area addresses may take longer to deliver.

NOTE: We do not ship to Canadian PO Boxes.

GENERAL

  • You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

  • Proof of signature is not required for delivery unless order exceeds $1,500 value. It is the responsibility of the customer to be available for receipt of the package. Packages may be left at the destination address at the discretion of the carrier. For Canada, shipments exceeding $2,500 CAD require verbal consent by customer to UPS Brokerage allowing formal entry to proceed at no additional charge to the customer.

  • Free Shipping Offer:

  • US Free Shipping Offer: Free standard shipping offer is valid on orders over $49.00 for shipments made to addresses located in the U.S. Free standard shipping is automatically applied to your order after other discounts are taken ​​and before taxes and handling charges are added.

  • Canada Free Shipping Offer: Free standard shipping offer is valid on orders over $149.00​ ​CAD ​for shipments made to addresses located in Canada. Free standard shipping is automatically applied to your order after other discounts are taken and before taxes and handling charges are added.

  • Offer subject to change or expiration at any time at Zumba's sole discretion. Not transferable or redeemable for cash or credit towards any purchase.

  • If your package is refused or returned to us for ANY reason, you will still be responsible for the original shipping fees charged to you by Zumba Fitness. If your package is refused or returned to us, we will refund the amount of your order, excluding shipping and handling charges. Zumba Fitness does not accept product exchanges. For more information on our Return Policy, please visit RETURN POLICY

CUSTO DE ENVIO

  • The Shipping costs for domestic Standard service is a flat rate of USD$6.50 per order shipped in the United States and $14.00CAD for orders shipped to Canada regardless of quantity.

  • Os custos de envio para serviço doméstico Básico são uma taxa fixa de US$ 8,50 por pedido independentemente da quantidade.*

  • *Determinados itens podem incluir custos adicionais com encargos administrativos. Esses itens incluem, porém não estão limitados a; Toning sticks, kits de toning sticks, conjuntos de DVDs e banners. Qualquer custo especial com encargos administrativos será refletido na finalização do pedido.

EUA - CUSTOS DE ENVIO EXPRESSO

  • The price for express shipping is as follows:

Mín (lbs) Máx (lbs) Dia 3 Dia 2 24 horas
0 4 $15 $17 $33
4 6 $17 $22 $38
6 10 $22 $33 $55
10 15 $33 $42 $65
15 25 $43 $53 $72
25 1000 $63 $78 $99
  • The Shipping costs for Express service to Canada is a flat rate of $34CAD regardless of quantity.