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Kebijakan Pengiriman

Order Processing

  • Semua pesanan yang diterima pada atau sebelum TENGAH HARI (WAKTU TIMUR) akan dikirimkan pada akhir hari kerja berikutnya, kecuali hari libur.

  • Semua pesanan yang diterima setelah TENGAH HARI (Waktu Timur) akan dikirim dalam dua hari kerja, kecuali hari libur.

  • Semua pesanan yang dibuat pada hari libur AS, akhir pekan, atau hari libur lain yang diakui Zumba Fitness® akan dikirim dalam dua (2) hari kerja.

  • Dalam kasus yang jarang terjadi karena kejadian tak terduga, (mis. cuaca buruk, masalah yang tidak biasa, dll.), waktu pemrosesan pengiriman ini mungkin tertunda.

  • Pra-Pesanan akan dikenakan saat checkout. Setiap barang yang bukan pra-pesanan akan dikirim dalam 1-2 hari kerja sejak tanggal pesanan. Setelah periode pengiriman pra-pesanan yang diiklankan dimulai, Anda akan menerima pesanan Anda dalam tujuh (10) hari kerja (untuk pengiriman standar). Tanggal pengiriman tidak dapat dijamin untuk pra-pesanan. Jika terjadi penundaan yang tidak terduga di luar kendali kami, perkiraan tanggal pengiriman dapat berubah tanpa pemberitahuan.

  • Membatalkan Pra-Pesanan: Jika Anda ingin membatalkan pra-pesanan, kami akan dengan senang hati mengembalikan uang Anda. Cukup ikuti petunjuk ini:

  • Anda harus menerima pesanan terlebih dahulu.

  • Kemudian gunakan label pengiriman gratis kami dan kembalikan barang tersebut.

  • Segera setelah kami menerima pesanan, kami akan melakukan pengembalian uang untuk biaya dari barang Anda.

*Only applicable orders placed within the United States.

SHIPPING METHODS & TRANSIT TIMES

  • Transit time count begins after the order is picked up. The ship day is day 0 in the count to calculate transit time. Deliveries are made Monday-Friday, excluding holidays. Transit times for Canada are dependent on routine customs clearance; exceptions may cause delay.

  • Express: Includes “Overnight”, “2-Day”, “3-Day” shipping options. Express service is not available for orders going to PO Box, US Territories, or military APO/FPO/DPO addresses. For Canada, the transit time for Express shipping is 1-2 business days.

  • Ground: 1-5 business days transit time. Ground service is not available to Canada, PO Box, US Territories, or military APO/FPO/DPO addresses.

  • Standard: 2-7 business days transit time for US and Canada. Orders going to a PO Box, US Territories, military APO/FPO/DPO, or rural area addresses may take longer to deliver.

NOTE: We do not ship to Canadian PO Boxes.

GENERAL

  • You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

  • Proof of signature is not required for delivery unless order exceeds $1,500 value. It is the responsibility of the customer to be available for receipt of the package. Packages may be left at the destination address at the discretion of the carrier. For Canada, shipments exceeding $2,500 CAD require verbal consent by customer to UPS Brokerage allowing formal entry to proceed at no additional charge to the customer.

  • Free Shipping Offer:

  • US Free Shipping Offer: Free standard shipping offer is valid on orders over $49.00 for shipments made to addresses located in the U.S. Free standard shipping is automatically applied to your order after other discounts are taken ​​and before taxes and handling charges are added.

  • Canada Free Shipping Offer: Free standard shipping offer is valid on orders over $149.00​ ​CAD ​for shipments made to addresses located in Canada. Free standard shipping is automatically applied to your order after other discounts are taken and before taxes and handling charges are added.

  • Offer subject to change or expiration at any time at Zumba's sole discretion. Not transferable or redeemable for cash or credit towards any purchase.

  • If your package is refused or returned to us for ANY reason, you will still be responsible for the original shipping fees charged to you by Zumba Fitness. If your package is refused or returned to us, we will refund the amount of your order, excluding shipping and handling charges. Zumba Fitness does not accept product exchanges. For more information on our Return Policy, please visit RETURN POLICY

BIAYA PENGIRIMAN

  • The Shipping costs for domestic Standard service is a flat rate of USD$6.50 per order shipped in the United States and $14.00CAD for orders shipped to Canada regardless of quantity.

  • Biaya pengiriman untuk layanan Darat domestik adalah tarif tetap sebesar US$8,50 per pesanan tanpa memperhatikan kuantitas.*

  • *Item tertentu dapat termasuk biaya penanganan tambahan. Item-item ini termasuk dan tidak terbatas pada; Toning Stick, Bundel Toning Stick, DVD, spanduk, alas kaki, dan aksesori besar. Setiap biaya penanganan khusus akan tecermin saat checkout.

BIAYA PENGIRIMAN KILAT - AS

  • The price for express shipping is as follows:

Min (lbs) Maks (lbs) 3 Hari 2 Hari Overnight (Semalaman)
0 4 $15 $17 $33
4 6 $17 $22 $38
6 10 $22 $33 $55
10 15 $33 $42 $65
15 25 $43 $53 $72
25 1000 $63 $78 $99
  • The Shipping costs for Express service to Canada is a flat rate of $34CAD regardless of quantity.

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