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Kebijakan Pengembalian Barang

KAMI INGIN ANDA PUAS 100%.

At Zumba, we want you to be completely satisfied with your purchase. That's why, under our Return Policy, we accept returns for any reason of all merchandise (excluding accessories, 12 pack tees and gift cards) purchased on the official website, www.zumba.com, within 30 days of the original order delivery date for a full refund of the purchase price, if conditions are met*. Accessories are considered to be any items, other than DVD sets, that cannot be worn as tops, bottoms or footwear, including but not limited to bracelets, headbands, Toning Sticks, Zumba Rizers™, socks and flip flops. Merchandise must be returned in its original packaging or in perfect condition. In order for a product to be in perfect condition, it must be unworn, unwashed, and have no traces of hair, deodorant, makeup or distinctive smells and include original tags, if applicable. Item(s) returned due to possible defect are subject to verification.

Untuk membaca Kebijakan Pengembalian Barang lengkap kami, silakan klik di sini

Kami senang Anda telah memilih melakukan pembelian dari kami. Yakinlah bahwa Anda mendapatkan produk berkualitas dan 100% dapat melakukan pembelian jika diperlukan.

Terima kasih atas dukungan Anda.

*Aturan dan batasan tertentu berlaku. Lihat "Kebijakan Pengembalian Barang" Zumba Fitness, LLC untuk rincian lengkap. Penukaran tidak diizinkan.

UNTUK MENGEMBALIKAN BARANG YANG SUDAH DIBELI...

Jika Anda berada di Eropa, silakan klik di sini untuk instruksi Pengembalian Barang.

If you are in the United States:

Anda harus mengikuti langkah-langkah di bawah ini dan mengembalikan barang dagangan Anda melalui proses pengembalian online kami. Anda juga akan membutuhkan tanda terima dengan nomor pesanan Anda. Anda akan dapat melihat langkah 1-4 saat Anda menyelesaikan transaksi online Anda. Langkah 5-6 akan dicetak pada Konfirmasi Kembali Anda.

  1. Masukkan nomor pesanan Anda seperti yang tertera di tanda terima Anda, dan kode pos pengiriman 5 atau 9 digit Anda, dan klik Kirim
  2. Pilih alasan utama pengembalian barang dan masukkan kuantitas (per item) yang dikembalikan.
  3. Klik Selesaikan Pengembalian.
  4. Cetak Konfirmasi Pengembalian Barang dan label pengiriman pengembalian barang FedEx prabayar Anda.
  5. Kemaslah barang yang hendak dikembalikan dengan aman, masukkan lembar Pengembalian Anda, dan segel paketnya.
  6. Bubuhkan label pengiriman pengembalian FedEx Anda ke paket. Pastikan tidak ada label pelacakan lain yang terlihat.

If you are in Canada:

  1. Contact Customer Care by sending an email to Canadareturns@zumba.com.
  2. Your email should include the following information:
    1. Your Name
    2. Your Address
    3. Contact Information
    4. Your Order Number
    5. The items you are returning
  3. A Customer Care representative will respond to you with the address where you should send your return. Returns should be sent using a traceable shipment method to the address provided by Customer Care. You are responsible for the shipping cost of the return. Returns must be sent within 30 days of delivery to you, and the return items must be unused, undamaged, complete and in the original packaging. Your packing list should be included in the return shipment.
  4. You will be refunded the cost of the returned goods. Shipping and handling are non-refundable.
  5. Refund times shall not exceed 14 days from the day we receive all the items.
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