At Zumba, we want you to be completely satisfied with your purchase. That's why, under our Return Policy, we accept returns for any reason of all merchandise (excluding accessories, 12 pack tees and gift cards) purchased on the official website, www.zumba.com, within 30 days of the original order delivery date for a full refund of the purchase price, if conditions are met*. Accessories are considered to be any items, other than DVD sets, that cannot be worn as tops, bottoms or footwear, including but not limited to bracelets, headbands, Toning Sticks, Zumba Rizers™, socks and flip flops. Merchandise must be returned in its original packaging or in perfect condition. In order for a product to be in perfect condition, it must be unworn, unwashed, and have no traces of hair, deodorant, makeup or distinctive smells and include original tags, if applicable. Item(s) returned due to possible defect are subject to verification.
FINAL SALE: No exchanges or refunds can be accepted on discounted items or bundles purchased during the days of our annual promotional campaigns. Campaigns Include but are not limited to: Love Flash Sale, Black Friday, Summer Sale, BOGOs or Bundle day
ZUMBA® BEAUTY: Zumba® will NOT accept any returns of Zumba Beauty nail polish products. For all other Zumba Beauty products, Zumba will ONLY accept returns if the shrink wrap has not been opened or otherwise tampered with.
To read our complete Return Policy, please click here
We're happy you've chosen to make a purchase from us. You can rest assured you're getting top-quality merchandise and feel 100% confident you can return your purchase if needed.
Thank you for your patronage.
*Certain rules and restrictions apply. See Zumba Fitness, LLC Return Policy for full details. No exchanges permitted.
If you are in Europe, please click here for Return instructions.
If you are in the United States:
You will need to follow the steps below and return your merchandise through our online returns process. You'll also need your receipt with your order number. You will be able to view steps 1-4 as you complete your online transaction. Steps 5-6 will be printed on your Return Confirmation.
If you are in Canada: