Free Shipping over $49* & Free Returns

SHIPPING POLICY


Order Processing

  • All orders received on or before NOON EST will be shipped by the end of the next business day, excluding holidays.

  • All orders received after NOON EST will be shipped within two business days, excluding holidays.

  • All orders placed on U.S. holidays, weekends, or other holidays recognized by Zumba Fitness® will be shipped within two business days.

  • In rare cases due to unforeseen events, (e.g. extreme weather, unusual spikes, etc.), these shipment processing times may be delayed.

  • Pre-Orders will be charged upon checkout. Any non pre-order items will be shipped within 1-2 business days from the date of order. Once the advertised pre-order shipping period begins, you will receive your order within 10 business days (for standard shipments). Shipping dates cannot be guaranteed for pre-orders. In the event of unforeseen delays outside of our control, the estimated shipping date is subject to change without notice.

  • Cancelling a Pre-Order: If you would like to cancel your pre-order, we will gladly refund you. Simply follow these instructions:

  • You must first receive the order.

  • Then use our free shipping label and return the item.

  • As soon as we receive the order, we will refund the cost of your item.

  • SHIPPING METHODS & DELIVERY TIMES

    • There are three shipping options:

    • Express: Choose overnight, 2-day, 3-day delivery. Note: Packages are shipped per the above processing schedule. Be sure to check the schedule to confirm expected delivery date. Delivery and processing days exclude holidays. Orders using APO and FPO addresses cannot be delivered with Express shipping. APO and FPO orders must be delivered using our Standard service.

    • Ground: Delivery time is between 2-5 business days, after the package has been processed and shipped. Note: Packages are shipped per the above processing schedule. Orders using APO and FPO addresses cannot be delivered with Ground shipping. APO and FPO orders must be delivered using our Standard service.

    • Standard: Delivery time is between 3-10 business days, after the package has been processed and shipped. Note: Packages are shipped per the above processing schedule. The tracking number will indicate when the package is initiated and delivered but will not show detailed dates and times, as do the Ground or Express shipping options.

    • Domestic Ground and Standard shipments are delivered Monday-Saturday (excluding holidays).

    • Express shipments are delivered Monday-Friday (excluding holidays).

    • Express Saturday Delivery service is not offered.

    • You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Note: The tracking number for Standard shipments will indicate when the package is initiated and delivered but will not show detailed dates and times, as do the Ground or Express shipping options.

    • Proof of signature is not required for delivery. It is the responsibility of the customer to be available for receipt of the package. In the event that the customer is not available, the package may be left at the destination address at the discretion of the carrier.

    • Coupon Code 20% Offer: Coupon code valid until deactivated by Zumba. Limit one coupon code per person. Valid on the consumer and ZIN carts in the U.S. only. Excludes gift cards, 1lb. 12-packs of toning sticks, toning stick bundles and Zumba Rizer™ bundles. Discount does not apply to shipping and handling or tax. Offer subject to change or expiration at any time at Zumba's sole discretion..

    GENERAL

    • Zumba Fitness® will fulfill your order in a timely and efficient manner. However, if the package is returned to us for ANY reason you will still be responsible for the original shipping fees charged to you by Zumba Fitness. If your package is refused or returned to us, we will refund the amount of your order, excluding shipping and handling charges. Zumba Fitness does not accept product exchanges. For more information on our Return Policy, please visit RETURN POLICY RETURN POLICY

    • For Ground and Express shipping, please provide your physical street address for delivery as we cannot deliver Ground or Express shipments to a PO Box. Standard shipments may go to either a physical address or P.O Box. (Please allow additional delivery time for orders outside of the continental US.)

    • FPO and APO military addresses will be shipped Standard and may take longer to arrive.

    • Zumba Fitness uses several different shipping carriers depending on type of shipment and geographic location.

    • Proof of signature is not required for delivery. It is the responsibility of the customer to be available for receipt of the package. In the event that the customer is not available, the package may be left at the destination address at the discretion of the carrier.

    • Coupon code valid until deactivated by Zumba. Limit one coupon code per person. Valid on the consumer cart in the U.S. only. Excludes gift cards, 1lb. 12-packs of toning sticks, toning stick bundles and Zumba Rizer™ bundles. Discount does not apply to shipping and handling or tax. Offer subject to change or expiration at any time at Zumba's sole discretion.

    • Free Shipping Offer: Free standard shipping offer is valid on orders over $49.00 for shipments made to addresses located in the U.S. Not applicable to purchases of 1lb. 12-packs of toning sticks, toning stick bundles and Zumba Rizer™ bundles. Free standard shipping is automatically applied to your order after other discounts are taken and before taxes and handling charges are added. Offer subject to change or expiration at any time at Zumba's sole discretion. Not transferable or redeemable for cash or credit towards any purchase.

    SHIPPING COST

    • The Shipping costs for domestic Standard service is a flat rate of USD$6.50 per order regardless of quantity.*

    • The Shipping costs for domestic Ground service is a flat rate of USD$8.50 per order regardless of quantity.*

    • *Certain items may include additional handling costs. These items include and are not limited to; Toning Sticks, Toning Stick Bundles, DVD sets, and banners. Any special handling costs will be reflected at checkout.

    USA - EXPRESS SHIPPING COSTS

    • Express service (1, 2, or 3 day delivery) is only available to customers residing in the United States. Zumba Fitness reserves the right to limit express shipping. The price for express shipping is as follows:

    • Min (lbs) Max (lbs) 3Days 2Day Overnight
      0 4 $15 $17 $33
      4 6 $17 $22 $38
      6 10 $22 $33 $55
      10 15 $33 $42 $65
      15 25 $43 $53 $72
      25 1000 $63 $78 $99