Zumba® Support

Frequently Asked Questions

Your first stop for answers should be our new Frequently Asked Questions section. We often add new topics and questions, so if you have not browsed through the FAQs in a while, give them another visit.

Contact Us

The best way to get in touch is via our automated contact page.

Support Hours

Customer Support is available from 8:00am to 8:00pm EST, Monday through Friday, excluding holidays. Our U.S. Customer Care telephone number is 954-925-3755.

People in the following countries can call the direct phone numbers as listed below on Monday through Friday, excluding holidays. Our live International Support Team support the following languages:

Czech, Danish, Dutch, English, French, German, Italian, Portuguese, Russian, Spanish, Korean

Country Direct Phone Numbers Hours of Operation
Australia + 61 / 261403417 9:30 am to 7:30 pm (Melbourne time zone)
Austria + 43 / 12297465 8:30am - 6:00pm
Spain (Barcelona) + 34 / 932201461 2:00pm - 2:00am
Brazil (Rio) + 55 / 552139585548 8:00am - 4:00pm
Brazil (Sao Paulo) + 55 / 551139564728 8:00am - 4:00pm
Canada - English Only + 1 / 647-556-2174 8:00am -8:00pm
France + 33 / 182882610 8:30am - 6:00pm
Germany + 49 / 3031877831 8:30am - 6:00pm
Italy + 39 / 0694801267 8:30am - 5:00pm
Spain (Madrid) + 34 / 911238780 2:00pm - 2:00am
Mexico (Mexico City) + 52 / 5546319999 8:00am - 8:00pm
New Zealand + 64 / 48310736 9:30am - 7:30pm
Poland + 48 / 222098973 8:30am - 5:00pm
Russia + 7 / 4954022482 9:00am - 5:30pm
Switzerland + 41 / 315087042 8:30am - 6:00pm
United Kingdom + 44 / 2036424672 7:30am - 5:30pm
United States + 1 / 954-925-3755 8:00am - 8:00pm


Canadian phone lines are for general Zumba Fitness related inquiries only. For questions regarding Zumba Shop Canada ORDERS, please visit the CONTACT page at www.zumbashop.ca